Frequently Asked Questions

Everything you need to know about shopping with Fenwick.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days, while express delivery options are available at checkout for delivery within 1-2 business days.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Returns can be processed through our online portal or at any physical boutique location.

How do I ensure I choose the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.

Can I track my shipment in real-time?

Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

Fenwick currently ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.